Shipping Details
At Myla Jane, we know you’re excited to receive your order — and we’re just as excited to send it! We ship all parcels via Australia Post and DHL Express, aiming to have your goodies on their way within 24–48 business hours.
Shipping Prices
AU Orders:
Standard: $10
Express: $15
FREE Standard Shipping for orders over $150 AUD.
If you need an order urgently, please select Express Shipping to ensure this gets to you as soon as possible.
USA Orders:
Standard: $10 USD
DHL Courier Express Shipping: $20 USD
FREE Standard Shipping for orders over $175 USD
Canada Orders:
Standard: $13 CAD
DHL Courier Express Shipping: $30 CAD
FREE Standard Shipping for orders over $175 CAD
UK Orders:
Standard: £12
DHL Courier Express Shipping: £20
FREE Standard Shipping for orders over £175
NZ Orders:
Standard: $13 NZD
DHL Courier Express Shipping: $25 NZD
FREE Standard Shipping for orders over $175 NZD.
Rest of the World:
Standard Shipping: $28 AUD
DHL Courier Express Shipping: $45 AUD
IMPORTANT: By placing an international order you are acknowledging that you may have to pay duty taxes. Please ensure you are aware of any possible charges you may incur in order to receive the goods. We are not responsible for covering any duty taxes.
Failure to pay duties and taxes on your shipment will result in your parcel being returned to Myla Jane and no refund provided.
Postal Lead Times & Parcel Tracking:
Aus Standard: 2-14 days
Aus Express: 1-3 days
US, UK & Canada Standard: 7-21 days
US, UK & Canada Express: 3-5 days
NZ Standard: 5-14 days
Rest of the World:
Please visit the Australia Post website to enquire about lead times here: https://auspost.com.au/parcels-mail/calculate-postage-delivery-times/#/
Once your order is fulfilled and dispatched by our warehouse team, you will receive an email with a tracking link for your order.
You will be able to track your order here by using your tracking number: https://auspost.com.au/mypost/track/search
For international packages, we recommend using your tracking number on your local postal carrier’s website to track your parcel.
Once your order has been fulfilled on our end and you have received your tracking details, your order is the responsibility of Australia Post & your local postal carrier.
Shipping Insurance
By purchasing shipping insurance, you are ensuring that your package is covered.
If there are any issues with your order e.g. damage during transit, lost or stolen, you will be covered.
If you believe that your package is lost or you believe you are affected by any of the issues above, the process is as follows:
- Please submit an online enquiry with your local postal service, explaining the issue and providing any necessary comments or evidence to support your case
- Email our team at hello@mylajane,.com with your order number, tracking number, enquiry number and the issue
- We will submit an enquiry on our end with Australia Post
- Once the investigation is carried out by Australia Post and your local postal carrier, we will receive an outcome regarding your lost or damaged parcel
- Once we receive the outcome in writing from the carrier, we will be able to either send out a replacement package or issue a refund
PLEASE NOTE: If your address is not entered correctly at checkout, Myla Jane will not be held responsible for missing parcels. If your parcel is returned to us (sender), you will be charged again to re-ship your parcel.